Client PortalCase Studies / Transport & Logistics
Imtram: A recent switch to Agile IT for a transport business looking for a better fit
A transport business that recently switched to Agile IT from a previous provider. Within weeks the team was reporting a different experience: approachable, knowledgeable, practical people, and an arrangement that felt like a partnership rather than a service contract.
The shape of the business
Imtram operates in the transport sector, where the relationship with IT is, in some ways, the opposite of what you find in client-facing professional services. The technology runs in the background. It has to be there, working, and out of the way so the team can focus on the day-to-day reality of moving people and goods.
The switch
A switch of managed IT provider is rarely a decision taken lightly. By the time a business reaches out about changing providers, something has typically been wrong for a while. Either the service has thinned out, or the relationship has gone quiet, or the strategic conversations have stopped happening.
Imtram came to Agile IT on the back of a strong recommendation, and the early experience of the new arrangement has matched the reason for making the change. The transition was handled deliberately, with the documentation, accounts, and standards moved across in a clean, planned process rather than a single rushed weekend cutover.
What Agile IT delivers
The day-to-day technology environment is now under the AgileMANAGED model: one provider, accountable for the whole arrangement, with the same people the team meets early on continuing to be the people they work with as the relationship matures.
The most useful early signal in a new managed IT relationship is not a particular metric, it is the feel of the working day. When users can pick up the phone and reach someone who is approachable, knowledgeable, and practical, the relationship is on the right footing.
“The team are really happy that we recently changed to Agile IT from a previous provider. They were highly recommended, and already I can see why. Everyone we deal with is approachable, knowledgeable and practical, which is refreshing. I feel like we are in good hands.”
Sonia Whiteman, ImtramWhy the relationship has lasted
The relationship is new, but the early signals are the right ones. A successful switch is measured first by the experience of the team in the early weeks, and Imtram's feedback is what a well-run transition should produce: people who can be reached, who know what they are doing, and who treat the team as part of a partnership rather than a service queue.