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Microsoft 365 management and security for businesses that run their own IT.
Keep control of your computers, software and technology decisions. AgileASSURE is designed for businesses that manage their own day-to-day IT but still want Microsoft 365, security and user management handled properly.
You manage your devices. We manage Microsoft 365.
From $89 per user per month, ex GST. Microsoft 365 management and managed cyber security, together.
Who this is for
Not every business needs a helpdesk
Some businesses have capable internal staff. Some business owners prefer to manage their own computers. Some simply do not want to pay for a traditional managed IT service.
That is okay.
AgileASSURE is built specifically for organisations that want the flexibility of self-managed IT while ensuring Microsoft 365 remains secure, properly configured and professionally maintained.
New to the idea? Read what self-managed IT is, who it suits, and where it falls short.
To be straight with you, self-managed IT is not what we would call best practice.
For most businesses we recommend a fully managed arrangement, where the devices, the software and the people using them are looked after alongside the platform. Most of the problems we get called about start on a device or with a person, and those are exactly the parts this service leaves with you.
We offer AgileASSURE because plenty of business owners genuinely do have the day-to-day under control, and want platform and security assurance rather than a helpdesk they will never ring. If that is not you, AgileMANAGED is the better fit and we will tell you so.
The service
What is included in AgileASSURE
The platform, the identities in it, and the tooling that keeps both manageable and secure.
Microsoft 365 administration
- User onboarding and offboarding
- Licence management
- Shared mailbox management
- Group membership and access management
- Tenant management and configuration
- Security policy administration
Identity and user management
- Microsoft Entra ID administration
- Multi-factor authentication administration
- Conditional Access policy administration
Platform and device tooling
We deploy our management and security platform to supported devices. This lets us:
- Monitor security status
- Automate critical and security updates
- Track operating system updates
- Deploy endpoint security tools
- Deploy management agents
- Maintain Microsoft 365 integration requirements
- Monitor basic device health
These tools exist for security, compliance and platform management. They are not a channel for end-user support.
Automated service requests
Changes to Microsoft 365 are handled through service requests, self-service forms, automated workflows, and AI chat and automation:
- New user requests
- User termination requests
- Licence changes
- Shared mailbox requests
- Group membership changes
- Access requests
Escalation and review
A simple escalation process is provided to make sure you have a point of contact for your Microsoft 365 and cyber security needs. It also includes a periodic review of configuration, licensing and security posture.
Pricing
One price, platform and security together
AgileASSURE manages and administers your Microsoft 365 platform. AgileSECURE is the managed cyber security service that protects it, covering identity, email, endpoints, data and governance, aligned to the SMB1001 framework.
We do not sell one without the other. A managed Microsoft 365 platform with no managed security is not a position we are willing to put a client in, so the two are quoted together as one number.
See AgileSECURE →| AgileASSURE Microsoft 365 management |
$55 |
| AgileSECURE Managed cyber security |
$44 |
| Together at 10% off | $89 |
Per user, per month, ex GST. That is a $10 per user saving on the component prices, and it means one figure to budget with no surprise line item later.
Uplift work, if your environment needs to reach a security baseline first, is scoped and quoted separately before the managed service starts.
Like for like
How AgileASSURE compares
AgileSECURE is included in every column below, so these are directly comparable figures. The table opens with what all three cover, narrows to what separates the tiers, then closes with the five layers of managed cyber security every one of them includes. The security you get does not change between them. What changes is how much of the day-to-day support we take on.
| Capability | AgileASSURE | AgileCORE | AgileCOMPLETE |
|---|---|---|---|
| In all three, platform and service requests | |||
| Tenant configuration and management | Yes | Yes | Yes |
| User accounts, licences, starters and leavers | Yes | Yes | Yes |
| Automated critical and security updates | Yes | Yes | Yes |
| Service-based support requestsBy AI chat, automation, or email-based tickets | Yes | Yes | Yes |
| Where the tiers differ, support for your people and devices | |||
| Live phone support and helpdesk | No | Yes | Yes |
| Device support and troubleshooting | No | Yes | Yes |
| Onsite support | No | On request | Yes |
| Business technology reviews | No | Periodic | Quarterly |
| Servers and critical systems, 24/7 NOC | No | No | Yes |
| AgileSECURE In all three, the same five layers of managed cyber security | |||
| Identity and access, MFA and Conditional Access | Yes | Yes | Yes |
| Email and collaboration security | Yes | Yes | Yes |
| Device and endpoint protection | Yes | Yes | Yes |
| Microsoft 365 data protection and backup | Yes | Yes | Yes |
| Security baselines, awareness training and review | Yes | Yes | Yes |
| Per user / month, ex GST | $89 | from $129 | from $174 |
AgileCORE and AgileCOMPLETE figures include AgileSECURE at $44 per user per month, so the comparison is like for like. Those two are scoped to your environment, so $129 and $174 are starting points. AgileASSURE is a fixed $89. You are not paying less for a lesser platform. You are paying less because you are handling the day-to-day support yourself.
Whether that trade is worth it depends on how many hours the day-to-day actually takes you, and what an hour of that person's time is worth. Our self-managed IT cost calculator works it out on your numbers, including the point at which handing over the day-to-day costs you nothing.
Responsibility
Who does what
AgileASSURE works because the split is clear. You keep control of your devices and your software, so responsibility for them stays with you. We take responsibility for the Microsoft 365 platform and the security services that protect it.
Agile IT is responsible for
- Microsoft 365 tenant configuration and administration
- Identity and access: Entra ID, MFA, Conditional Access, onboarding and offboarding
- Security policy and baseline administration
- Deploying and maintaining the management and endpoint security tooling
- Managed cyber security controls and monitoring, through AgileSECURE
- Microsoft 365 data backup
You are responsible for
- Your hardware: purchase, warranty, repairs and replacement
- Your own computers, and what gets installed on them
- Installing and supporting your own software and applications
- Day-to-day troubleshooting on your own devices
- Deciding what gets installed and run on your computers
- Keeping the agreed security tools in place
What we need from you
Because you manage your own computers, a few things have to stay in place for the security we provide to hold.
- Multi-factor authentication stays enabled on every account.
- Conditional Access policies stay enforced.
- The endpoint security and management tools we deploy stay installed and active.
- Security baselines and policies are not overridden locally.
- Agile IT keeps the administrative access required to manage and secure your tenant.
If one of these is turned off or removed, the protection that depends on it stops working, and that risk sits with you. We will tell you when we see it happen.
Every AgileASSURE engagement includes a written Responsibility and Accountability Matrix, so there is never a question about who owns what.
Being clear
What is not included
This is deliberate, and it is what keeps the cost down.
- Live helpdesk support
- Phone support
- Remote support sessions
- Software installation assistance
- Application troubleshooting
- Printer support
- Device troubleshooting
- User training
- General IT support
If your staff need direct assistance with day-to-day IT issues, AgileCORE is the better fit, and we will say so rather than sell you the wrong service.
Optional
Add to AgileASSURE
AgileASSURE covers the platform and AgileSECURE protects it. These services can be added when you need them.
The case for it
Why businesses choose AgileASSURE
Lower monthly cost
$89 per user per month against $129 for the equivalent fully managed service. The same managed platform and the same managed security, without funding a support desk you do not need.
Keep control
Keep managing your own computers, software and applications, and decide what gets installed.
Microsoft 365 managed properly
Your tenant, user access and security settings are configured, monitored and maintained by people who do this every day.
Fewer avoidable mistakes
Most account compromises we see trace back to Microsoft 365 configuration and identity: weak or missing MFA, over-permissioned accounts, and old logins that were never removed. That is the layer we own.
Grow at your own pace
Start with Microsoft 365 management today. Move to AgileCORE or AgileCOMPLETE if your needs change.
Common questions
AgileASSURE FAQs
What does AgileASSURE cost?
AgileASSURE with AgileSECURE is $89 per user per month, ex GST. That covers Microsoft 365 administration, identity and user management, platform tooling, automated service requests, and managed cyber security aligned to the SMB1001 framework. Separately the components are $55 and $44, so the combined price saves $10 per user per month. If your environment needs uplift work to reach a security baseline first, that is scoped and quoted separately.
What counts as a user?
A user is any person who uses your IT systems and has their own email address. This includes full-time employees, part-time employees, and contractors.
Shared mailboxes, resource accounts (such as meeting rooms), and distribution lists are not considered users and are not billed.
If the same person uses multiple devices, they still count as a single user. Your subscription follows the person, not the device.
Are Microsoft 365 licences included in the price?
No. The $89 covers managing and securing your Microsoft 365 environment, not the licences themselves. We supply the licences and they appear as a separate line on your invoice, so you can see what you are paying for the service and what you are paying for Microsoft.
We handle the procurement, assignment and adjustments as people join and leave, and we will tell you when someone is on the wrong plan or you are paying for a licence nobody uses.
Why not buy a cheaper Microsoft 365 bundle with security included and run it ourselves?
You can, and the tools are not the hard part. Multi-factor authentication, Conditional Access, phishing protection, spam filtering and Microsoft 365 backup are all sold bundled with licences.
Compare the numbers properly first. Our $89 does not include Microsoft 365 licences. With Microsoft 365 Business Premium at $36 per user per month, AgileASSURE all in is $125 per user per month ex GST: licences, managed security and the management of both. A bundle quoting one lower figure is usually quoting licences and tools with nobody running them.
That difference shows up over months, not weeks. Configuration drifts. A sharing setting gets loosened for one project and never tightened. A Conditional Access policy blocks someone at the wrong moment, so it gets switched off temporarily and stays off. Someone leaves and their licence keeps billing. Backups keep running and nobody tests a restore. Alerts arrive and nobody is reading them. None of that announces itself, which is why it is usually found during an incident rather than before one.
If you have someone who will actually administer the tenant, review the alerts and keep the baseline in place, a bundle may well be the right answer and we will say so. AgileASSURE is for businesses that want the tools and the person accountable for them, without paying for a helpdesk they will not use.
Is cyber security included?
Yes. AgileSECURE is part of the $89, and we do not sell AgileASSURE without it. Managing a Microsoft 365 platform without managed security is not a position we will put a client in.
How does that compare to a fully managed service?
Like for like with security included, AgileASSURE is $89 per user per month, against $129 for AgileCORE and $174 for AgileCOMPLETE. The difference is day-to-day support: with AgileASSURE you handle your own devices, software and helpdesk.
Is self-managed IT best practice?
No, and we would rather say so than pretend otherwise. For most businesses we recommend a fully managed arrangement, where the devices, the software and the people using them are looked after alongside the platform. Most problems start on a device or with a person, and those are the parts AgileASSURE leaves with you.
AgileASSURE exists for business owners who genuinely have the day-to-day under control and want platform and security assurance rather than a helpdesk they will never use. If that is not you, AgileMANAGED is the better fit and we will say so.
Do we still manage our own computers?
Yes, that is the point of AgileASSURE. You keep managing your own computers and decide what gets installed on them. In return, the security tools and policies we deploy need to stay in place, because the protection depends on them. The written Responsibility and Accountability Matrix sets out exactly who is responsible for what.
Do we get helpdesk support?
No. AgileASSURE deliberately excludes live helpdesk, phone and remote support, which is what keeps the cost down. If your team needs day-to-day assistance, AgileCORE is the right service and we will tell you so.
How do we request changes in Microsoft 365?
Through service requests, self-service forms, automated workflows, and AI chat and automation. New users, terminations, licence changes, shared mailboxes, group membership and access requests are all handled this way.
Can we move to a fully managed service later?
Yes. AgileASSURE is a starting point, not a ceiling. Moving to AgileCORE or AgileCOMPLETE is straightforward, and a periodic review is a natural point to assess whether the fit has changed.