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Microsoft 365 management and security for businesses that run their own IT.
Keep control of your computers, software and technology decisions. AgileASSURE is designed for businesses that manage their own day-to-day IT but still want Microsoft 365, security and user management handled properly.
You manage your devices. We manage Microsoft 365.
$75 per user per month, ex GST. Microsoft 365 management with protection built in.
Some businesses have capable internal staff. Some business owners prefer to manage their own computers. Some simply do not want to pay for a traditional managed IT service. We meet them across Melbourne and the Mornington Peninsula, from trades and engineering firms to owner-run practices.
That is okay.
AgileASSURE is built specifically for organisations that want the flexibility of self-managed IT while ensuring Microsoft 365 remains secure, properly configured and professionally maintained.
New to the idea? Read what self-managed IT is, who it suits, and where it falls short.
Who this is for
Not every business needs a helpdesk
Small enough that you do not think you need IT support? At one to five staff, technology is informal, and that is normal. The owner buys the laptops and fixes the printer. This is Stage 1 of business technology maturity, and you probably do not need a helpdesk.
You do still need help. Even at Stage 1, the parts that protect the business are not do-it-yourself jobs: business-grade Microsoft 365 set up properly, multi-factor authentication on every account, email that cannot be spoofed in your name, and a backup somebody has actually tested. That is exactly what AgileASSURE covers, without paying for support you would never call.
Growing past five staff is usually where self-managing starts to cost more than it saves. When you get there, AgileMANAGED is the next step, and we will tell you when it is time.
To be straight with you, self-managed IT is not what we would call best practice.
For most businesses we recommend a fully managed arrangement, where the devices, the software and the people using them are looked after alongside the platform. Most of the problems we get called about start on a device or with a person, and those are exactly the parts this service leaves with you.
We offer AgileASSURE because plenty of business owners do have the day-to-day under control, and want platform and security assurance rather than a helpdesk they will never ring. If that is not you, AgileMANAGED is the better fit and we will tell you so.
The service
What is included in AgileASSURE
The platform, the identities in it, the protection around them, and the tooling that keeps it all manageable.
Microsoft 365 administration
- User onboarding and offboarding
- Licence management
- Shared mailbox management
- Group membership and access management
- Tenant management and configuration
- Security policy administration
Identity and user management
- Microsoft Entra ID administration
- Multi-factor authentication administration
- Conditional Access policy administration
Your devices stay yours
Agile IT management and security tools are not deployed to self-managed devices. We do not install agents on your computers, patch them or monitor them. Everything AgileASSURE does works at the Microsoft 365 level: your accounts, your email, your shared files and your mailbox backups.
Built-in protection
Every AgileASSURE user is protected from day one. This is part of the $75, not an add-on:
- 24/7 threat monitoring and response by human security analysts
- Microsoft 365 account protection: suspicious sign-ins, risky inbox rules and account takeovers detected and stopped
- Email threat protection against phishing, malicious links and attachments, and impersonation
- Cloud file-sharing controls, so sensitive files are not left open to anyone with the link
- Staff phishing simulations and security awareness training
- Dark web and exposure monitoring for your domain and staff accounts
- Daily backup of Microsoft 365 mailboxes, with restores when you need them
Change requests by ticket
Every change to Microsoft 365 is requested through the Agile IT ticket system, actioned by our team and recorded:
- New user requests
- User termination requests
- Licence changes
- Shared mailbox requests
- Group membership changes
- Access requests
Escalation
A simple escalation process gives you a point of contact for your Microsoft 365 platform and its protection.
Pricing
One price, protection built in
AgileASSURE is one service with one price. We manage and administer your Microsoft 365 platform, and the protection that keeps it safe is built in: monitored around the clock and mailboxes backed up every day.
There is no separate security line to budget for and no option to leave the protection out. A managed Microsoft 365 platform without it is not a position we are willing to put a client in.
| AgileASSURE Microsoft 365 management with built-in protection |
$75 |
Per user, per month, ex GST, with a minimum of 3 users. Microsoft 365 licences are a separate line, so you can see exactly what you pay Microsoft.
Uplift work, if your environment needs to reach a security baseline first, is scoped and quoted separately before the service starts.
When you outgrow it
A separate service, not a cut-down one
AgileASSURE is built for businesses that look after their own people and devices. It is not a lighter version of something else, and the protection in it is the real thing.
What it deliberately leaves with you is the day-to-day: helpdesk, device troubleshooting, onsite visits and the people side of IT. When that starts taking more time than it is worth, usually somewhere past five staff, AgileMANAGED is the next step. It takes on the helpdesk and your devices, adds regular business technology reviews, and with the recommended AgileSECURE add-on brings email archiving and governance and compliance reporting.
Not sure where the line is for you? Our self-managed IT cost calculator prices your own hours, or we can talk it through.
Responsibility
Who does what
AgileASSURE works because the split is clear. You keep control of your devices and your software, so responsibility for them stays with you. We take responsibility for the Microsoft 365 platform and the protection built around it.
Agile IT is responsible for
- Microsoft 365 tenant configuration and administration
- Identity and access: Entra ID, MFA, Conditional Access, onboarding and offboarding
- Security policy and baseline administration
- Built-in protection: 24/7 threat monitoring and response, account and email protection, and staff security training
- Daily backup of Microsoft 365 mailboxes, and restores
You are responsible for
- Your hardware: purchase, warranty, repairs and replacement
- Your own computers, and what gets installed on them
- Installing and supporting your own software and applications
- Day-to-day troubleshooting on your own devices
- Deciding what gets installed and run on your computers
- Keeping the agreed security tools in place
What we need from you
Because you manage your own computers, a few things have to stay in place for the security we provide to hold.
- Multi-factor authentication stays enabled on every account.
- Conditional Access policies stay enforced.
- Security baselines and policies are not overridden locally.
- Agile IT keeps the administrative access required to manage and secure your tenant.
If one of these is turned off or removed, the protection that depends on it stops working, and that risk sits with you. We will tell you when we see it happen.
Every AgileASSURE engagement includes a written Responsibility and Accountability Matrix, so there is never a question about who owns what.
Being clear
What is not included
This is deliberate, and it is what keeps the cost down.
- Live helpdesk support
- Phone support
- Remote support sessions
- Software installation assistance
- Application troubleshooting
- Printer support
- Device troubleshooting
- User training
- General IT support
- Email archiving and compliance reporting
If your staff need direct assistance with day-to-day IT issues, AgileMANAGED is the better fit, and we will say so rather than sell you the wrong service. When you do need hands-on help, remote and onsite support can be provided in pre-paid 4-hour blocks.
Optional
Add to AgileASSURE
AgileASSURE manages the platform and protects it. These services can be added when you need them.
The case for it
Why businesses choose AgileASSURE
One predictable price
$75 per user per month, with the protection built in. No cost for a helpdesk, as you can manage this yourself, and no surprise items later.
Keep control
Keep managing your own computers, software and applications, and decide what gets installed.
Microsoft 365 managed properly
Your tenant, user access and security settings are configured, monitored and maintained by people who do this every day.
Fewer avoidable mistakes
Most account compromises we see trace back to Microsoft 365 configuration and identity: weak or missing MFA, over-permissioned accounts, and old logins that were never removed. That is the layer we own.
Grow at your own pace
Start with AgileASSURE today. When your team grows and the day-to-day needs looking after, AgileMANAGED is the next step.
Common questions
AgileASSURE FAQs
What does AgileASSURE cost?
AgileASSURE is $75 per user per month, ex GST. That covers Microsoft 365 administration, identity and user management, platform tooling, change requests through the Agile IT ticket system, and built-in protection: 24/7 threat monitoring and response, email protection, staff security training, and daily backup of Microsoft 365 mailboxes. If your environment needs uplift work to reach a security baseline first, that is scoped and quoted separately.
What counts as a user?
A user is any person who uses your IT systems and has their own email address. This includes full-time employees, part-time employees, and contractors.
Shared mailboxes, resource accounts (such as meeting rooms), and distribution lists are not considered users and are not billed.
If the same person uses multiple devices, they still count as a single user. Your subscription follows the person, not the device.
Are Microsoft 365 licences included in the price?
No. The $75 covers managing and securing your Microsoft 365 environment, not the licences themselves. We supply the licences and they appear as a separate line on your invoice, so you can see what you are paying for the service and what you are paying for Microsoft.
We handle the procurement, assignment and adjustments as people join and leave, and we will tell you when someone is on the wrong plan or you are paying for a licence nobody uses.
Why not buy a cheaper Microsoft 365 bundle with security included and run it ourselves?
You can, and the tools are not the hard part. Multi-factor authentication, Conditional Access, phishing protection, spam filtering and Microsoft 365 backup are all sold bundled with licences.
Compare the numbers properly first. Our $75 does not include Microsoft 365 licences. With Microsoft 365 Business Premium at $36 per user per month, AgileASSURE all in is $111 per user per month ex GST: licences, built-in protection and the management of both. A bundle quoting one lower figure is usually quoting licences and tools with nobody running them.
That difference shows up over months, not weeks. Configuration drifts. A sharing setting gets loosened for one project and never tightened. A Conditional Access policy blocks someone at the wrong moment, so it gets switched off temporarily and stays off. Someone leaves and their licence keeps billing. Backups keep running and nobody tests a restore. Alerts arrive and nobody is reading them. None of that announces itself, which is why it is usually found during an incident rather than before one.
If you have someone who will actually administer the tenant, review the alerts and keep the baseline in place, a bundle may well be the right answer and we will say so. AgileASSURE is for businesses that want the tools and the person accountable for them, without paying for a helpdesk they will not use.
Is cyber security included?
Yes, it is built in. Every user gets 24/7 threat monitoring and response by human security analysts, protection for their Microsoft 365 account and email, phishing simulations and awareness training, dark web monitoring, and daily backup of their Microsoft 365 mailbox. It is part of the $75, not an add-on, and we do not offer AgileASSURE without it.
How does that compare to a fully managed service?
AgileASSURE is a separate service, not a cut-down version of a managed one, and the protection in it is the real thing. The difference is who looks after your people and devices. AgileMANAGED takes on the helpdesk, device support, onsite visits and regular business technology reviews, and with the recommended AgileSECURE add-on adds email archiving and governance and compliance reporting.
Is self-managed IT best practice?
No, and we would rather say so than pretend otherwise. For most businesses we recommend a fully managed arrangement, where the devices, the software and the people using them are looked after alongside the platform. Most problems start on a device or with a person, and those are the parts AgileASSURE leaves with you.
AgileASSURE exists for business owners who have the day-to-day under control and want platform and security assurance rather than a helpdesk they will never use. If that is not you, AgileMANAGED is the better fit and we will say so.
Do we still manage our own computers?
Yes, that is the point of AgileASSURE. You keep managing your own computers and decide what gets installed on them. We do not install Agile IT management or security tools on them. In return, the Microsoft 365 security policies we set need to stay in place, because the protection depends on them. The written Responsibility and Accountability Matrix sets out exactly who is responsible for what.
Do we get helpdesk support?
No. AgileASSURE deliberately excludes live helpdesk, phone and remote support, which is what keeps the cost down. If your team needs day-to-day assistance, AgileCORE is the right service and we will tell you so.
How do we request changes in Microsoft 365?
Through the Agile IT ticket system. New users, terminations, licence changes, shared mailboxes, group membership and access requests are each raised as a ticket, actioned by our team and recorded.
Can we get hands-on help when we need it?
Yes. Remote and onsite support can be provided in pre-paid 4-hour blocks. Remote sessions run through agileit.screenconnect.com. If you find you need help regularly, AgileMANAGED is the better fit, and we will tell you when we think you have reached that point.
Can we move to a fully managed service later?
Yes. AgileASSURE is a starting point, not a ceiling. Moving to AgileCORE or AgileCOMPLETE is straightforward, and you can raise it with us whenever the fit changes.