Client Portal
Managed IT for transport operators
IT Support for Transport and Trucking Operators
A Melbourne transport business operates in three places at once: an office, a depot and several hundred kilometres of road. The systems have to work in all three, and only one of them has a desk.
Most managed IT is designed for a business where everyone sits down. Yours is not. Your drivers are your largest group of users, they use a phone in a cab rather than a laptop at a desk, they rarely call support, and the record of what they did is the thing your business is held to afterwards.
Want the number first? Our pricing is published: AgileCORE from $85 and AgileCOMPLETE from $130 per user per month ex GST, plus the AgileSECURE add-on at $44. Estimate your monthly figure in two minutes, or book a conversation.
Chain of Responsibility
The duty is to act, and the proof is a record
If you run heavy vehicles in Victoria you sit under the Heavy Vehicle National Law, and Chain of Responsibility reaches past the driver to the people whose decisions shape how the vehicle is operated. The duty is to eliminate or minimise risk so far as is reasonably practicable. The practical test, on the day something goes wrong, is whether you can show what you actually did.
We are not your compliance adviser and we will not write your safety management system. What we can tell you is that nearly all of the evidence now lives in software, and software that is unmanaged, unbacked up or reachable by people who should not reach it is a weak place to keep evidence.
The work is not complicated. Know where each record lives, know how long it is kept, know who can change it, and prove you can get it back. Our compliance obligations page sets out what applies to Victorian businesses more broadly.
Three environments, one business
Each of these needs a different answer
The office
Allocations, accounts, customer rates and the transport management system. This is the part that looks like ordinary business IT, and it is where invoice fraud lands, because you issue a lot of invoices to customers who expect them.
The depot
A yard, a workshop, a weighbridge, cameras, sometimes a demountable with its own connection. Usually the least managed part of the business and the one most likely to be running equipment installed by somebody who was not an IT company.
The cab
Phones and tablets running driver, navigation and telematics apps, used by people who will not raise a ticket and will find a workaround instead. Devices need to be managed so company data can be removed when a driver or a subcontractor moves on.
The access nobody closes
Subcontractors and owner drivers are the most common loose end we find
Transport runs on flexible capacity, which means a steady flow of people and operators who need access to your systems for a season, a contract or a run, and should lose it afterwards. Where that removal is somebody's memory rather than a process, it does not happen, and the account list grows a long tail of people who have not worked for you in years.
It is one of the easier things to fix permanently, and one of the few where the fix also reduces what you are paying in licences.
Scope
What we take responsibility for
Agreed in writing on day one in a Responsibility and Accountability Matrix, across all three environments.
The systems the operation depends on
The platform behind your transport management, fleet and scheduling systems monitored around the clock, backed up with restores tested by performing one, and the vendor relationships handled so your allocator is not the escalation path.
Devices wherever they are
Office machines, workshop and weighbridge terminals, and the phones and tablets in cabs, enrolled and managed so company data can be removed when someone moves on. Named accounts rather than a shared depot login.
Depots as real sites
Connectivity that works in a yard, links between depots treated as one network rather than several arrangements, and site equipment such as cameras and gate systems segmented away from the systems that run the business.
Security that matches your exposure
Multi-factor authentication, monitoring for the mailbox changes that precede invoice fraud, access that ends when an engagement does, and controls aligned to the SMB1001 maturity framework through AgileSECURE.
Published pricing
AgileMANAGED: structured IT from $85 per user / month
We publish our pricing because an operator who costs a run to the cent deserves to know the number before the first meeting, not after the third.
AgileCORE
Remote support, monitoring, security baselines and Microsoft 365 management. Suits an operator whose core systems are already hosted and in good order.
View AgileCORE →AgileCOMPLETE
Everything in CORE, plus onsite support, managed servers with 24/7 monitoring, and quarterly business reviews. The usual fit where there is a depot and a workshop.
View AgileCOMPLETE →Where we work
Based in Mornington, working the south eastern freight corridor
Agile IT Solutions has been based in Mornington since 2007.
A number of the operators we look after run out of depots around Dandenong, where a good share of the state's freight starts its day. Most issues are resolved remotely, which suits a business whose people are rarely in one place, and onsite support across our service area is included with AgileCOMPLETE.
If you would rather see how we work before talking about your own operation, our case studies set out what we actually did and what changed.
Questions
IT questions from transport operators
Do you support our transport management or telematics system?
We do not write it and we are not its consultant. We take responsibility for everything underneath it: the platform, the data, the backups, the devices and the connectivity that reach it, and the vendor relationship when something needs escalating. When the fault sits in the application, we deal with that vendor rather than handing you back a ticket number.
Our drivers use their own phones. Is that acceptable?
It can be, provided the company part is managed separately from the personal part, so your data and your apps can be removed when a driver finishes without touching anything of theirs. What does not work is the common arrangement, where job photographs, delivery evidence and customer details sit in a personal gallery or a personal account. That becomes a problem the day somebody leaves, which is why it tends to stay unresolved.
Who is responsible for our compliance records?
You are, and we are not going to suggest otherwise. Our responsibility is the systems those records live in: that they are managed, backed up, restorable, retained for as long as you have decided, and reachable only by the people who should reach them. We will also tell you plainly when a record you rely on is sitting somewhere fragile, because that is a conversation worth having before an investigator asks for it rather than after.
Connectivity at our depot is poor. Can that be improved?
Usually, and the answer is rarely the one the retail provider offers. Depots are often in industrial areas with limited fixed services, so the practical approach is to look at what is actually available at that address, including fixed wireless and mobile broadband as a primary or backup service, and design something that keeps the site working when one path fails. We will tell you what it costs and what it will realistically deliver before anything is ordered.
We keep getting emails about changed bank details. How exposed are we?
More than you would like, because you issue and receive a high volume of invoices with businesses who expect them. The controls that stop it are ordinary: multi-factor authentication on every account, monitoring for mailbox rules and forwarding nobody set deliberately, alerting on unusual sign-ins, and a firm rule that any change to bank details is verified by phone on a number you already held. AgileSECURE delivers that aligned to the SMB1001 maturity framework.
How do we get started?
A discovery conversation, and for a transport operator that normally means seeing the depot as well as the office, because the depot is where the surprises are. We work out what you run on today, how it is managed and where the gaps are, then set out what a structured managed service would look like. No obligation and no quote pushed at you in the first meeting.