The tier

Full-service, onsite and remote

AgileCOMPLETE is built for businesses that need onsite presence, have servers or critical systems to manage, and want the deepest level of governance. It includes everything in AgileREMOTE, plus the capabilities that need hands-on attention, critical systems managed with 24/7 NOC, and quarterly business management reviews.

from $130 Per user / month, ex GST
Onsite and remote Dedicated service team with onsite availability
24/7 NOC Servers and critical systems managed around the clock

What you get

Included in AgileCOMPLETE

Everything in AgileREMOTE, plus the full-service additions below.

How AgileCOMPLETE works A two-panel diagram wrapped inside a large orange "Complete coverage" container. On the left, "Your environment" lists users, workstations and laptops, the Microsoft 365 tenant, network infrastructure, servers and critical systems, identity and endpoints, and third-party software. On the right, "AgileCOMPLETE team" lists helpdesk and user support (onsite plus remote), monitoring and patching, security baselines, Microsoft 365 management, vendor coordination, 24/7 NOC for critical systems, and quarterly business reviews. A central navy badge labelled "REMOTE / + ONSITE" sits between them with arrows in both directions and labels above and below ("issues & requests" flowing in, "monitoring & action" flowing back). The orange wrapper signals that the whole engagement is covered, with nothing falling between remote and onsite. COMPLETE COVERAGE · ONSITE + REMOTE Nothing falls between remote and onsite. Your whole environment is covered, every way. YOUR ENVIRONMENT ✓ Users ✓ Workstations & laptops ✓ Microsoft 365 tenant ✓ Network infrastructure ✓ Servers & critical systems ✓ Identity & endpoints ✓ Third-party software issues & requests REMOTE + ONSITE monitoring & action AGILECOMPLETE TEAM ✓ Helpdesk (onsite + remote) ✓ Monitoring & patching ✓ Security baselines ✓ Microsoft 365 management ✓ Vendor coordination ✓ 24/7 NOC for critical systems ✓ Quarterly business reviews
AgileCOMPLETE in one picture: the whole environment covered, onsite and remote, with nothing falling between them.

Everything in Remote

  • Remote support, monitoring and preventative maintenance
  • Security baselines applied and maintained
  • Managed workstations and users
  • Management of supported Microsoft 365 and cloud services
  • A dedicated service team

Full-service additions

  • Remote plus onsite support where required
  • Dedicated service team with onsite availability
  • Monitoring plus onsite investigation if required
  • Remote and onsite coordination with third-party vendors
  • Onsite and remote management of routers, switches, and Wi-Fi
  • Servers and critical systems managed with 24/7 NOC services
  • Quarterly business management reviews

Project work, such as office moves, server deployments or migrations, is scoped and quoted separately.

Who it suits

AgileCOMPLETE is a good fit if…

  • You have servers or critical systems that need active management
  • Onsite presence is a standing requirement, not an occasional one
  • You manage network infrastructure across one or more locations
  • You want quarterly business management reviews as part of the partnership

Questions

AgileCOMPLETE FAQs

What does the 24/7 NOC cover?
Servers and critical systems are monitored and managed around the clock through a network operations centre, so issues are caught and acted on outside business hours.
How often do the business management reviews happen?
Quarterly. They look beyond day-to-day support at technology planning, risk and upcoming decisions, so we are involved before those decisions are made, not after.
Is onsite support unlimited?
Onsite support is included where required as part of business-as-usual care. Deliberate changes, upgrades and projects are scoped and quoted separately.
We have one server. Do we need Complete?
If that server is critical to the business, Complete is usually the right fit, it includes managed servers and critical systems with 24/7 NOC. We confirm it in the discovery conversation.

Think Complete is the right tier?

Book a discovery conversation and we will confirm the fit and the figure.

1300 859 910 Book a Conversation