Full-Service Managed IT Support

AgileCOMPLETE includes everything in AgileCORE plus onsite support across the service area, managed servers and critical systems with 24/7 Network Operations Centre (NOC) monitoring, and quarterly business management reviews.

AgileCORE is from $85 per user per month and AgileCOMPLETE is from $130 per user per month, both ex GST.

AgileCOMPLETE is priced from $130 per user per month, ex GST. The exact per-user rate is confirmed in the discovery conversation alongside scope of supported systems, number of sites, and any project work needed to bring the environment to standard.

No. The monthly fee covers managing your Microsoft 365 environment, not the licences themselves. We supply the licences and they appear as a separate line on your invoice, so you can see what you are paying for the service and what you are paying for Microsoft.

We handle the procurement, assignment and adjustments as people join and leave, and we will tell you when someone is on the wrong plan or you are paying for a licence nobody uses.

Servers and critical systems are monitored and managed around the clock through a network operations centre, so issues are caught and acted on outside business hours.

Quarterly. They look beyond day-to-day support at technology planning, risk and upcoming decisions, so we are involved before those decisions are made, not after.

Every quarter we sit down with you to review what has happened in your environment, what has changed in your business, and what the next quarter looks like. We cover system health, security posture, project work, budget alignment, and strategic technology decisions.

This is the deliberate, scheduled moment where IT becomes a business conversation rather than a series of tickets.

Yes. AgileCOMPLETE includes onsite support across our service area covering Melbourne and the Mornington Peninsula. Onsite visits cover hardware issues that cannot be resolved remotely, network infrastructure work, new-user setup, and any scheduled work that is more efficient onsite.

Onsite support is included where required as part of business-as-usual care. Deliberate changes, upgrades and projects are scoped and quoted separately.

If that server is critical to the business, Complete is usually the right fit, it includes managed servers and critical systems with 24/7 NOC. We confirm it in the discovery conversation.