Client Portal
Managed IT for industrial businesses
IT Support for Industrial Businesses Around Western Port
An industrial business is not one site with computers in it. It is an office, a workshop, a yard, a gatehouse, a couple of demountables and whatever was built the year the business grew, and technology has been added to each of them at a different time by a different person for a different reason.
The result is an estate nobody has a full list of. That is the problem we usually solve first, because you cannot manage, secure or budget for equipment you have not written down.
Want the number first? Our pricing is published: AgileCORE from $85 and AgileCOMPLETE from $130 per user per month ex GST, plus the AgileSECURE add-on at $44. Estimate your monthly figure in two minutes, or book a conversation.
The first thing we do
Write down everything, including the things that are not anyone's job
Office IT gets managed because it is visible and people complain about it. The rest of an industrial site runs on equipment that is invisible until it fails, and then it is urgent and nobody knows who installed it. This is the list we work through, and it is rarely shorter than the owner expects.
| Where it lives | What is usually there | What is usually wrong with it |
|---|---|---|
| Office | Desktops, accounts, the job management system, Microsoft 365 | Generally the best managed part of the business, and treated as if it were the whole of it |
| Workshop | A shared PC, a machine or diagnostic computer, drawings and job sheets | One login everyone uses, no backup, and an operating system the vendor froze years ago |
| Yard and hardstand | Tablets, scanners, a weighbridge or gate terminal, wi-fi that was meant to reach | Coverage sized for an office and stretched outdoors, so staff work around it |
| Site services | Cameras, recorders, access control, alarms, sometimes environmental monitoring | Installed by a security contractor, sitting on the main network, exposed to the internet |
| Second site or depot | Its own connection, its own gear, often its own way of doing things | Nobody is quite sure what is there, and it has never been part of a plan |
| In vehicles and in hand | Phones and tablets running job, timesheet and safety apps | Personal devices holding company data, with no way to remove it when someone leaves |
The part that catches people out
Half of your exposure was installed by somebody who was not an IT company
Cameras, recorders, access control, environmental sensors and plant monitoring all arrive through specialist contractors who do excellent work in their own field and have no reason to think about your network. The common result is a device with a default password, reachable from the internet, sitting on the same network as your accounts system.
Fixing it is not dramatic. The equipment goes onto its own segment, remote access becomes something granted rather than something permanent, default credentials are changed, and the list of which contractor can reach what becomes a document you can actually produce. The contractors keep doing their job, and their equipment stops being a way into yours.
Scope
What we take responsibility for
Agreed in writing on day one in a Responsibility and Accountability Matrix, so every line of that register has a name against it.
The whole site, not the office part of it
Every device with a sign-in, wherever it sits, standardised and monitored. Coverage designed for a yard and a workshop rather than for a floor of desks, and the links between your sites treated as one network rather than several accidents.
People who are not at desks
Phones and tablets enrolled and managed so company data can be removed when someone leaves, named accounts instead of a shared workshop login, and access to job and safety systems that works in the places the work happens.
Continuity and the replacement cycle
Backups tested by performing a restore, including whatever your job management system writes, and a replacement plan for ageing equipment with dates on it, so capital is spent on your schedule rather than on a failure's.
Security across all of it
Multi-factor authentication, segmentation between office systems and site equipment, controlled contractor access and monitoring, aligned to the SMB1001 maturity framework through AgileSECURE.
Published pricing
AgileMANAGED: structured IT from $85 per user / month
We publish our pricing because a business that quotes its own work properly deserves to know the number before the first meeting, not after the third.
AgileCORE
Remote support, monitoring, security baselines and Microsoft 365 management. Suits a single-site business whose equipment is already in reasonable order.
View AgileCORE →AgileCOMPLETE
Everything in CORE, plus onsite support, managed servers with 24/7 monitoring, and quarterly business reviews. The usual fit where there is a yard, a workshop or a second site.
View AgileCOMPLETE →Where we work
Based in Mornington, working the industrial side of the Peninsula
Agile IT Solutions has been based in Mornington since 2007, which puts the working end of the Peninsula on our doorstep.
Several of the operations we look after sit in and around the Hastings industrial precinct, where a site visit is a short drive rather than a scheduling exercise. Most issues are resolved remotely, and onsite support across our service area is included with AgileCOMPLETE.
If you would rather see how we work before talking about your own site, our case studies set out what we actually did and what changed.
Questions
IT questions from industrial businesses
Do you take on the cameras and the access control?
We do not replace your security contractor and we are not trying to. What we take on is the network those systems sit on and the way they are reached: putting them on their own segment, changing default credentials, closing direct exposure to the internet, and making contractor access something that is granted and recorded. If the recorder itself fails, that is still a call to the people who installed it, and we will make that call with you rather than hand it back.
We have one shared login in the workshop. Is that really a problem?
It is, for two reasons. The first is that any record created under a shared login identifies nobody, which matters the moment a job, a check or an incident needs to be attributed. The second is that a shared password is never changed when someone leaves, because changing it inconveniences everyone. Named accounts solve both, and on a workshop PC they can be made quick enough that nobody fights it.
Our second site has its own internet and its own gear. Can that be brought together?
Usually, and it is often the change that makes the most difference. One managed network across both sites means one set of security controls, one backup position, one support arrangement and no debate about which site a problem belongs to. We start by documenting what is actually at the second site, because that list is almost never complete to begin with.
Our staff use their own phones for job and timesheet apps. Should they?
It can work, as long as the company part is managed separately from the personal part, so company data can be removed when someone leaves without touching their photos. What does not work is the common arrangement, where company information sits in a personal account with no way to get it back. That is a problem on the day someone resigns, not before, which is why it stays unsolved for so long.
We are not a tech business. Do we really need all this?
You need as much of it as the business depends on, and usually that turns out to be more than expected once you list what stops if a system is unavailable for a week. We will tell you where you are already in reasonable shape, and we will tell you plainly if you do not need us yet. We work best with businesses of roughly 5 to 50 staff, and the point this becomes worth doing is normally when decisions start waiting because nobody owns them.
How do we get started?
A discovery conversation and a walk around the site, because the register at the top of this page is built by looking rather than by asking. We work out what you run on today, how it is managed and where the gaps are, then set out what a structured managed service would look like. No obligation and no quote pushed at you in the first meeting.