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Fixed Monthly Fees

Clear, predictable, and structured from the start

One of the most common frustrations with IT is unpredictability, costs vary month to month, and invoices increase when issues arise. Our model removes that uncertainty and replaces it with structure and clarity.

How our pricing works

A consistent monthly investment

AgileMANAGED services are delivered as a fixed monthly fee, typically per user. The pricing structure is defined upfront in the agreement, what is included, how it is delivered and what it costs, all agreed from the outset.

This means:

  • Your costs are predictable
  • Support is not tied to time or tickets
  • The focus is on maintaining a stable, well-managed environment

The objective is simple: keep systems reliable, secure and aligned to how your business operates.

Fixed monthly fee Per-user pricing, agreed upfront
No per-ticket billing Support is not tied to time or incidents
Defined scope What is in and what is out, clearly stated

What this solves

Removing the risk of cost blowouts

In traditional IT models, costs increase when something goes wrong, more time means higher invoices, more issues mean more spend. That is the wrong incentive, and a fixed monthly model removes it.

Time-based billing versus fixed monthly fee A two-row bar chart over twelve months. The top row, labelled "Time-based billing", shows wildly uneven orange bars rising and falling each month, with the heaviest bars in the months where incidents pile up. The bottom row, labelled "Fixed monthly fee (AgileMANAGED)", shows twelve identical navy bars at the same height, every month. A small note at the bottom states that project work sits outside the monthly fee and is quoted separately as a fixed-price scope. TIME-BASED BILLING cost spikes when issues happen · you hesitate to raise problems early Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec FIXED MONTHLY FEE · AGILEMANAGED same investment every month · you can raise issues early without hesitation Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Project work is scoped and quoted separately, fixed-price for the agreed scope.
Same year, two billing models: spiky and reactive, or flat and deliberate.
  • You are not charged more when issues arise
  • There is no hesitation to raise a problem early
  • The focus is on prevention, not reaction

When the environment is managed properly, both sides benefit from stability rather than disruption.

Before managed services begins

Establishing a stable baseline

In most cases, an environment is not ready to be managed properly from day one.

There may be:

  • security gaps
  • inconsistent device management
  • outdated systems
  • undocumented configurations

We identify this during discovery. Any work required to bring the environment up to a managed standard is defined before the service begins, so there is a clear starting point and no ambiguity.

What is in scope

Clear boundaries on what the fee covers

The fixed monthly fee covers the ongoing management of your environment. Project work and one-off changes sit outside it and are quoted separately.

What is included

Ongoing management and accountability. The fixed monthly fee typically includes:

  • Helpdesk and user support
  • Device management and monitoring
  • Microsoft 365 management
  • Security baseline and ongoing maintenance
  • Vendor coordination
  • Strategic guidance and planning

The focus is consistency. Systems that are stable, secure, and properly managed over time.

What is not included

Some work sits outside of the managed service. This includes:

  • Major projects
  • Significant upgrades or migrations
  • New site deployments
  • One-off remediation work

These are scoped and quoted separately so you know exactly what you are committing to before any work begins, typically as a fixed project fee for an agreed scope of works.

Why this model works

Alignment, not activity

A fixed monthly model changes the relationship.

  • We are accountable for the overall environment
  • You are not deciding whether to act based on cost
  • The focus is on long-term outcomes, not short-term fixes

When IT is managed properly, issues reduce, stability improves, and the business operates with fewer disruptions.

The goal is not to bill more time. The goal is to keep your environment in a state where less time is needed.

Questions

Questions about pricing and engagement

Will costs increase over time?
Changes are typically linked to business growth, such as additional users, expanded environments, or additional services. Any adjustments are discussed and agreed before they take effect.
What causes additional costs?
Additional costs are typically related to project work or changes outside the managed service scope. These are defined and approved before any work begins.
How do we avoid surprise invoices?

Through structure and transparency.

The managed service is fixed and predictable. Work outside that scope is clearly defined, scoped, and agreed before it proceeds.

Does a fixed fee reduce the level of service?

No.

It allows the focus to shift from billing activity to maintaining a well-managed environment. The goal is fewer issues, not more billable work.

Looking for clarity around IT costs?

Book a conversation and we will walk through how the model applies to your business and whether it is the right fit.

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