At Agile IT Solutions Pty Ltd (ACN 127 277 070) (we, us or our), we want to have the best possible relationships with our clients, people and suppliers. To achieve this, we may need to collect personal information about you and the relevant circumstances surrounding your interaction with us. It is important for us to ensure that you are confident that any personal information you provide is treated in the appropriate manner and with the appropriate degree of privacy. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What does “personal information” mean?

Personal information is any information or an opinion about you that identifies you or by which your identity may be reasonably determined.

What personal information do we collect?

The type of personal information we collect from you will depend on how you interact with us. Generally, we collect the following types of information:

• your name and/or your company’s name;

• financial information, such as bank account numbers and credit card numbers;

• your address, email, telephone or other contact details;

• other information you provide to us from time to time

How do we collect your personal information?

Generally we collect your personal information when you:

• provide it to us directly through a form on our website, via chat, email, telephone or in person;

• use our website;

• provide us with feedback;

• apply for a job with us;

• participate in promotions or events.

We may collect personal information about you from other sources without your direct knowledge, including from other companies and publicly available sources.

We will always collect your personal information directly from you where possible. Where we are unable to obtain personal information directly from you, we will obtain your consent before information is obtained from another party. Regardless of how your personal information is collected – whether it is directly from you, from your interactions with us or from third parties – we will deal with your personal information in accordance with this policy. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

How do we use Cookies?

Cookies are small data files that are stored on your device via your web browser. We don’t intentionally use Cookies, but plugins installed on our website may use Cookies. You can clear or disable Cookies by changing the security settings on your device.

Why do we collect your personal information?

We collect your personal information so we can:

• contact you;

• advertise products and services that are relevant to you;

• manage our business;

• improve and develop our products and services;

• ask you for feedback;

• conduct promotions or events;

• assess the performance of our website;

• process your payments for our products and services;

• comply with our legal obligations.

We only collect, store, and use personal information for the purposes set out above.

When you purchase products or services from us, we collect your financial information (e.g., credit card details or bank details) to process payments. We don’t store those details.

We use a third-party payment processing systems to provide ease of payment of products and services. You acknowledge you have read and agree to the 3rd party privacy policy when you make payments to us via this system.

Will we disclose your personal information?

Sometimes we’ll need to disclose your personal information to other people or entities (‘third parties’) for the purposes set out in this policy. For example, we will pass on your payment details to our third-party payment processing system. We will do our best to ensure that we do not disclose your personal information to a third party if you have not approved it. Your consent to the disclosure of your personal information may be given expressly, or it may be implied from your interaction with us.

We will need to disclose your personal information where the law requires us to.

Will we disclose your personal information to people or entities?

We disclose your personal information to people or entities located outside Australia such as United States for the purposes set out in this privacy policy. We take steps to ensure that the overseas people or entities recipients of your personal information handle your personal information with the same level of protection as set out in this privacy policy.

How do we keep your personal information secure?

We will take all reasonable precautions to safeguard personal information that is held by us from loss, misuse, unauthorised access, modification, or disclosure. To ensure that your personal information is secure, we employ several means, including:

• external and internal premises security;

• the requirement for all employees to enter into a confidentiality agreement;

• computer firewall protection;

• restricted access to personal files and information;

• computer maintenance to prevent unauthorised access;

• document handling and shredding procedures with respect to personal information;

• limiting access to your personal information.

When your Personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of seven (7) years.

What is Sensitive Information?

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• for the primary purpose for which it was obtained;

• for a secondary purpose that is directly related to the primary purpose

• with your consent; or

• where required or authorised by law.

We don’t usually collect sensitive information, but if we do we will always get your direct consent before disclosing your sensitive information to third parties. Direct marketing. We may use your personal information, such as your address or contact details, to provide you with information about services that we offer. If at any time you do not wish to receive any information about these services, please feel free to contact us and we will not send you any further material.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

How do you access the personal information we store?

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. Should you wish to access your Personal Information, contact us on 1300 859 910 or by emailing us at admin@agileit.com.au. We will handle all requests as quickly as possible and provide that information to you. Some requests may take longer depending on the nature of the complaint. We will respond to you within 30 days of receiving your complaint outlining: what we have or will do in response to your complaint or explaining why we believe there is no breach of our policy or the law. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. Should you wish to access your Personal Information, contact us on 1300 859 910 or by emailing us at admin@agileit.com.au. We will handle all requests as quickly as possible and provide that information to you. Some requests may take longer depending on the nature of the complaint. We will respond to you within 30 days of receiving your complaint outlining: what we have or will do in response to your complaint or explaining why we believe there is no breach of our policy or the law. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

We are constantly monitoring regulations, policies and procedures to ensure that we are up to date with changes in the law and market practices.

As a result, we will change this privacy policy from time to time.

You may view the most recent policy anytime on our website www.agileit.com.au/privacy

If you believe that we have wrongfully disclosed your personal information or have breached this privacy policy, then you may lodge a complaint with us by:

• phoning 1300 859 910 or:

• writing to:

  Managing Director

  Agile IT Solutions Pty Ltd

  PO BOX 3280, MORNINGTON, VIC 3931

If you are not satisfied with the response you receive from us, you can contact the Office of the Australian Information Commissioner by phoning 1300 363 992 or writing to:

Director of Complaints Office of the Australian Information Commissioner GPO Box 5218

Last reviewed 15th October 2021