Client PortalOur Commitment
Six promises. In plain English.
Every commitment we make on this website, gathered in one place, so you can hold us to it, and so our team can keep operations matching what marketing says. If anything below ever does not match your experience as a client, that is a conversation we want to have.
- A conversation, not a quote How we start
- Fixed monthly fees, no surprises How we price
- One accountable team, one platform How we deliver
- SMB1001-aligned, not jargon-driven How we approach cyber security
- Predictable, human, accountable How we communicate
- Compliant, minimal, transparent How we handle your data
What we commit to
The way we work, set out as promises
A conversation, not a quote
How we start.
- Free, non-technical discovery conversation, on-site or Microsoft Teams, 45 to 60 minutes
- No brief needed, no quote pushed, no obligation
- The “Got 15 Minutes?” prompt opens a shorter first chat with Linden
- A free 30-minute Security Review is a standalone entry point
Fixed monthly fees, no surprises
How we price.
- AgileCORE from $85, AgileCOMPLETE from $130 per user / month, ex GST
- AgileSECURE from $44, AgileAI enablement from $25 per user / month, ex GST
- No per-ticket billing, support is not tied to time or incidents
- Project work to reach standard is scoped and quoted before the managed service begins
One accountable team, one platform
How we deliver.
- The people who scope your environment are the people who run it
- A written Responsibility and Accountability Matrix, both sides know who owns what
- Onboarding typically two to four weeks from signed agreement
- AgileCOMPLETE adds 24/7 NOC monitoring and a quarterly business review
SMB1001-aligned, not jargon-driven
How we approach cyber security.
- Aligned to the SMB1001 framework and the ASD Essential Eight
- Bronze first, then Silver, prioritised by risk, not all at once
- Reaching SMB1001 Gold typically takes 6 to 12 weeks from kick-off
- Uplift work to reach baseline is scoped and quoted separately
Predictable, human, accountable
How we communicate.
- General enquiries replied to within one business day
- Phones answered Monday to Friday, 8:30am to 5:30pm AEST, on 1300 859 910
- The same team handles strategy and support, no handoff to a stranger
- Client Portal and Remote Support, linked at the top of every page
Compliant, minimal, transparent
How we handle your data.
- Compliant with the Australian Privacy Principles and the Privacy Act 1988
- No disclosure to third parties without consent, except where required by law
- Tracking is deliberately minimised, cookieless analytics where possible
- Data within your engagement is governed by the agreed Accountability Matrix
The boundary
Where responsibility sits
Taken literally, our tagline could read as a promise to be responsible for everything. It is not, and pretending otherwise would be dangerous for both sides. Technology outcomes are shared, so here is the actual split, agreed before it is ever tested.
What Agile IT owns
- The technical recommendations
- Service quality and support
- Implementation and operations
- Evidence about what is and is not working
In short: a great technical solution, kept running, secure and available.
What your business owns
- The business decisions
- Risk appetite and priorities
- Budget and timing
- Process and people change
- Acceptance of the residual risk
These cannot be outsourced, to us or to anyone.
Neither side can succeed alone. We bring the solution and the proof; you bring the decisions and the direction. The full reasoning is in Your Business IT, Our Responsibility: what that actually means, and the one-page version for your files is here: Where Responsibility Sits (PDF).
The honest part
What we deliberately do not promise
Restraint is part of how we work. Numbers without context are easy to publish and hard to honour. We would rather earn trust through what we deliver.
Claims this site does not make
- No specific uptime SLA percentages
- No money-back guarantee, and no free trial of managed services
- No implementation guarantee beyond the typical 2 to 4 week onboarding
Why we are open about it
A number that looks reassuring on a brochure is harder to honour reliably across every client, every quarter. If any of these become operationally true over time, we will publish them.
One already has: in September 2026 we published guaranteed response times for AgileMANAGED, exactly as this page promised we would.
Until then, the restraint is intentional and protective, for you and for us.
Where to read more