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AgileCORE, an AgileMANAGED service tier
A complete managed technology partnership for businesses whose systems can be effectively supported without regular onsite visits. AgileCORE provides proactive management, security baselines, Microsoft 365 management, strategic guidance, and unlimited remote support, all backed by a team that takes responsibility for your technology.
The tier
AgileCORE covers your users, devices, Microsoft 365 and network infrastructure with the same standard of care as Complete, support, monitoring and security, delivered remotely by a dedicated team. It suits cloud-first businesses with no critical on-premises servers.
If onsite work is required for day to day support, it can be requested and this is charged at our standard hourly rate, so your monthly fee stays predictable, and you only pay for onsite on request.
What you get
Onsite visits and project work, office moves, hardware installs, migrations or upgrades, are available on request, scoped and quoted separately. Onsite hours are charged at our standard hourly rate.
Who it suits
Questions
A user is any person who uses your IT systems and has their own email address. This includes full-time employees, part-time employees, and contractors.
Shared mailboxes, resource accounts (such as meeting rooms), and distribution lists are not considered users and are not billed.
If the same person uses multiple devices, they still count as a single user. Your subscription follows the person, not the device.
Yes. AgileCORE applies and maintains security baselines as standard, and the full security and backup layer is AgileSECURE, designed to sit alongside AgileCORE. We include it in every engagement.
It covers identity, email, endpoints, data and governance, aligned to the SMB1001 framework. Backup is a third-party commercial backup and archiving solution for Microsoft 365. AgileSECURE is from $44 per user per month ex GST on top of AgileCORE, so $129 for a fully managed and secured environment.
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