Client PortalService status
Status and alerts
Notices from Agile IT about outages and issues affecting the businesses we look after, and where to check the services your business depends on.
Current notice
Checking for current notices…
Planned maintenance
Upcoming work
Work we have scheduled that may briefly interrupt a service for some clients. If it affects your business, we will also tell you directly.
- No planned maintenance scheduled.
Scams using our name
How to tell it is really us
Criminals impersonate IT providers because their clients trust them. If a call, email or text that says it is from Agile IT feels wrong, do not act on it. Hang up or leave the message, and call us on 1300 85 99 10, using the number on this page rather than one in the message.
- Computers we manage already have our support tools installed, so we will not ring out of the blue asking you to download remote access software or hand control of your screen to someone. If anyone does, hang up and call us.
- For one-off help on a computer we do not manage, a remote session only starts when you begin it with a code from our team.
- If an email or text says our bank or payment details have changed, call us on 1300 85 99 10 before paying anything.
Received a scam? Report it to Scamwatch, and report cybercrime through ReportCyber.
Current scam warnings
- No current scam warnings.
Is it just us?
Where to check before you troubleshoot
When email, Teams or the internet stops working, a minute on the right status page tells you whether the problem is yours or your provider’s. If it is the provider’s, restarting computers and resetting passwords will not fix it.
Microsoft
- Microsoft 365 status.cloud.microsoft Outlook, Teams, SharePoint and the rest of Microsoft 365. Check here first.
- Microsoft 365 Service health admin.microsoft.com For administrators: incidents Microsoft has posted for your own tenant.
- Azure azure.status.microsoft Servers and services your business runs in Microsoft Azure.
The internet and business apps
- Downdetector downdetector.com.au Whether others in Australia are reporting the problem right now. A signal, not confirmation.
- Xero status.xero.com Accounts, payroll and invoicing for businesses and practices on Xero.
- nbn network nbnco.com.au Planned and unplanned outages on the nbn network, by address.
The platforms behind our services
- Hosted Network status.hostednetwork.com.au Our AgileCONNECT partner: business internet, mobile data and network services.
- Access4 status.access4.com The voice platform behind most AgileVOICE phones and Teams calling.
- Dialpad status.dialpad.com For businesses whose AgileVOICE phones run on Dialpad.
- NinjaOne status.ninjaone.com The platform we use to monitor, patch and support the computers and servers we manage.
Need help now?
How to reach us
If a notice above covers your issue, you do not need to log a request for it. We will update this page as things change. For anything else:
Call us
1300 85 99 10, Monday to Friday 8:30am to 5:30pm. Phones are busier than usual during a widespread outage, so please stay on the line.
Log a request
Clients can log and track requests in the Client Portal, or start a remote session from our support page.
Think it is a cyber attack?
Call us straight away rather than emailing, and see what to do in the first hour. For current threats, see the ASD’s alerts and advisories.
History
Recent notices
- No recent notices.