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Lake Press: Expert, friendly IT support as a publishing business grows
An Australian publishing business that has grown steadily over years, with Agile IT providing the kind of expert, friendly, available IT support that lets a growing operation keep its focus on the work itself.
The shape of the business
Lake Press is an Australian publishing business with a long operating history. The team handles the full publishing process, with the technology environment supporting the kind of production work where deadlines matter and the systems people use every day have to do their part without fuss.
The technology challenge
A publishing business has a particular shape to its IT needs. There is the everyday office and collaboration technology that any business of similar size requires, and then there is the production side, with larger files, specialised software, and workflows that have built up over years and continue to evolve.
What a partner like Lake Press needs from IT support is a mix of modes. Some issues are small and best resolved with a quick phone call or a remote session. Some are bigger and need someone onsite. Some are projects, where the technology has to be planned and implemented alongside the rest of the business, not stitched in afterwards.
What Agile IT delivers
The relationship between Lake Press and Agile IT covers all three modes. Phone support and remote sessions for the day-to-day. Onsite support when something needs hands and eyes in the room. Project work when the business needs to change something deliberately, planned through with the team and implemented properly.
What has stayed constant across years is the disposition. The work is handled expertly, but also with the friendliness and willingness to lend a hand that makes the technology relationship feel like an extension of the team rather than an outside service.
“Linden and his team have provided expert, friendly support in a professional manner as our company has grown over the years. They are readily available with on-site service, phone support or a log-in connection to resolve issues from the small to the large. No task too small, no project too big, always willing to lend a hand and provide expert advice.”
David Horgan, Lake PressWhy the relationship has lasted
The Lake Press relationship has lasted because the model has fit the work. A growing business needs IT support that can handle the small jobs without fuss and the big ones with structure, available in whichever mode suits the situation. That blend, plus a friendly, professional disposition across years of change, is what has made the working relationship endure.