No pages match that search.
AgileMANAGED, the managed technology platform
Stop juggling vendors, tickets and the technology no one owns.
AgileMANAGED gives you one accountable partner for your IT, cyber security, AI and communications. A strategic IT partner at the table when decisions are made, so your business runs without firefighting.
One platform · Two service tiers · Four service areas.
What it is
AgileMANAGED is how Agile IT delivers a complete managed technology solution, built for businesses that want a strategic partner, not a panel of vendors and a queue of tickets.
Every engagement begins with an on-site or Teams discovery conversation to scope needs, identify the right tier and plan any project work before the agreement becomes active. Microsoft 365 is the preferred platform, supplied and managed by Agile IT.
The platform at a glance
AgileMANAGED brings your whole technology environment under one roof: service tiers, cyber security, add-on modules and the foundation it runs on.
The complete managed technology platform, every layer below works as one.
Strategic technology leadership built into AgileMANAGED
Cyber security wrapping the entire managed environment
Full-service tier, from $130 per user / month, ex GST
COMPLETE adds:
Remote-delivered tier, from $85 per user / month, ex GST
All REMOTE capabilities are included in COMPLETE
ADD-ON MODULES
Plug into any AgileMANAGED tier
Managed AI enablement
Microsoft Copilot rollout, AI policy alignment and staff training.
Hosted voice & communications
A business phone system built on Microsoft Teams calling.
Managed connectivity
Business internet, fibre and failover, actively monitored.
THE FOUNDATION
The productivity and collaboration platform every AgileMANAGED tier manages and secures.
Supply of business-grade devices, servers and networking hardware, supplied consultatively.
AgileSTRATEGY sits above the platform as the strategic leadership layer · AgileSECURE protects the whole environment · AgileCOMPLETE includes everything in AgileREMOTE · AgileAI, AgileVOICE and AgileCONNECT plug in as add-on modules · Built on the Microsoft 365 Platform and AgileEQUIP hardware.
Two service tiers
The same platform and the same standard of care. The tier reflects how much of the environment needs onsite presence and critical-systems management.
| Capability | AgileREMOTE | AgileCOMPLETE |
|---|---|---|
| Scope of support | Remote support for users and supported systems | Remote plus onsite support where required |
| Access to technicians | Dedicated service team via phone and email | Dedicated service team with onsite availability |
| Proactive monitoring | Monitoring and preventative maintenance | Monitoring plus onsite investigation if required |
| Security management | Security baselines applied and maintained | Security baselines applied and maintained |
| End-user and device management | Managed workstations and users | Managed workstations and users |
| Microsoft 365 and cloud | Management of supported Microsoft 365 and cloud services | Management of supported Microsoft 365 and cloud services |
| Vendor coordination | Remote coordination with third-party vendors | Remote and onsite coordination with third-party vendors |
| Network infrastructure | Remote management of network infrastructure | Onsite and remote management of routers, switches, and Wi-Fi |
| Server and critical systems | Not included | Managed with 24/7 NOC services |
| Governance and review | Periodic business technology reviews | Quarterly business management reviews |
| Pricing, ex GST | from $85 / user / month | from $130 / user / month |
| AgileREMOTE → | AgileCOMPLETE → |
AgileSTRATEGY · Strategic leadership built in
Most SMBs do not need a full-time Chief Information Officer. They do need someone who thinks about technology the way a CIO does, sits with the leadership team, and connects the next decision to the business strategy. That is AgileSTRATEGY, the strategic leadership layer of AgileMANAGED, and on AgileCOMPLETE it is built into the service rather than billed as an extra.
We plan hardware refreshes, software renewals, cyber security uplifts and budget twelve months out, against your business goals. Reviewed and adjusted quarterly so nothing creeps up on you.
A structured sit-down with your leadership team. We walk through what we did, what changed, what is ahead, and the short list of things worth deciding next. You leave with the story, the numbers, and a recommendation.
Software contracts, licensing, hardware procurement, ISP and cloud spend. We track them, time the renewals, push back on bad deals, and protect you from quiet price creep.
You still get the day-to-day support and security. AgileSTRATEGY is the difference between “they fixed it fast” and “we saw that coming six months ago.”
AgileSTRATEGY is built into AgileCOMPLETE and available as an add-on to AgileREMOTE.
Managed Services Pricing
Indicative estimate, ex GST. The exact figure comes from the discovery conversation.
Five service areas
Each service area is a core component of an AgileMANAGED engagement.
The strategic leadership layer above the platform. 12-month technology roadmap, quarterly business reviews, and vendor and renewal management. Built into AgileCOMPLETE, available as an add-on to AgileREMOTE.
The cyber security service, aligned to the SMB1001 maturity framework. Five capability areas: identity, email, endpoints, data and governance. A core component of every engagement.
Explore AgileSECURE →An ongoing managed AI enablement and governance service, helping businesses use AI productively, securely and in line with their obligations. Not a one-off workshop.
Explore AgileAI →Voice and unified communications, delivered through Agile IT's partnership with Access4. Hosted voice, Microsoft Teams calling, and integration with Microsoft 365.
Explore AgileVOICE →Business connectivity, delivered through Agile IT's partnership with Hosted Network. Internet, NBN, fibre, failover, and managed network infrastructure. When something goes wrong, you call Agile IT.
Explore AgileCONNECT →Agile IT supplies the computer equipment your business needs. Laptops, desktops and monitors, servers and storage, switches, firewalls, Wi-Fi and networking, plus peripherals like docks, headsets and printers. Specified properly, sourced from trusted vendors, and supported as part of your managed environment.
How an engagement starts
Every AgileMANAGED engagement follows the same considered path, so the managed service starts on solid ground, with no surprises and a clear picture of cost before anything is committed.
An on-site or Microsoft Teams conversation to understand how your business runs, scope what you need, and identify the right service tier. No quote and no obligation.
If anything needs to change to bring your environment up to standard, that work is scoped and quoted as a separate project, agreed before the managed service begins. You see it before you commit.
A one-off onboarding brings your environment properly into the managed service: our tools and monitoring deployed, your systems documented, and a formal site assessment, security review and baseline checks completed.
The managed service agreement becomes active, with the shared responsibility model and agreed service levels in place from day one.
Why do you charge a fee for onboarding? Onboarding is real, deliberate work, done once before the monthly service starts. It is not an account-setup fee, it is the effort of bringing your environment up to a known, documented standard, so the managed service is delivered properly from day one. A managed service is only as dependable as the baseline it starts from.
A one-off onboarding typically includes:
The onboarding figure is estimated up front in the discovery conversation, so you know it before the agreement begins. Larger project work to remediate or modernise the environment, if needed, is scoped and quoted separately.
Questions
From AgileINSIGHTS
May 2025
The argument for staying with ad-hoc IT support usually comes down to cost. Here is why that calculation is wrong, and what proactive management actually changes for a business.
Read more →
July 2024
Not all IT partners are created equal. Here is what to look for when evaluating who should manage the technology your business depends on.
Read more →
February 2023
Why outsourced IT often delivers better outcomes than in-house IT for businesses of 10 to 50 staff.
Read more →Free download
A structured renewal-review guide. Ten questions, with what a good answer sounds like and what a poor answer sounds like, so the conversation with your current or prospective MSP is informed and direct. Use it as a renewal check, a comparison sheet, or an internal scorecard.
Covers people, SLAs, security framework, inclusions, backups, references, onboarding, and offboarding.
Client Portal