Can we keep our existing phone numbers?

Yes. Number portability to AgileVOICE is part of every migration. Existing numbers, including 1300 and 1800 numbers, are ported across to the hosted voice platform so your business continuity and brand recognition are preserved.

Does AgileVOICE work with Microsoft Teams?

Yes. AgileVOICE supports Microsoft Teams Phone calling, so your team makes and receives external calls directly from the Teams client they already use. We handle the Direct Routing configuration, licensing, and ongoing management as part of the service.

Access4 is the Australian unified communications platform Agile IT partners with to deliver AgileVOICE. They provide the underlying hosted voice infrastructure; Agile IT remains the single accountable partner for the service, so you do not coordinate between a phone vendor and an IT provider when something needs attention.

What handsets and devices do we need?

Most teams use a mix of desktop and mobile softphone clients (no physical handset needed), with Teams calling on laptops and the mobile app on phones. Physical desk phones or DECT handsets are available for reception desks, meeting rooms, or roles that need them. Hardware is sourced as part of the engagement, not a separate procurement exercise.

Hosted Voice & Microsoft Teams Calling

Name: AgileVOICE
Brand: AgileMANAGED
Availability: InStock

What it is

Business communications, properly managed

AgileVOICE covers hosted voice and cloud telephony for business. It is designed, provisioned, integrated with Microsoft 365 and supported by Agile IT, so voice is part of your managed environment, not a separate vendor relationship.

Delivered with Access4, an Australian channel-only voice and UCaaS platform with carrier-grade infrastructure.

What it covers

Inside AgileVOICE

Hosted voice and cloud telephony

Modern cloud-based phone systems that replace ageing on-premises hardware, with the reliability a business depends on.

Microsoft Teams calling

Teams calling and unified communications, so voice fits the way your team already works rather than sitting beside it.

SMS gateway and contact centre

SMS gateway and contact centre as a service where the business needs it, scoped to the way you actually operate.

Design, provisioning and support

Design, provisioning, integration with Microsoft 365, and ongoing support, all handled by Agile IT.

The platform

Built on the Access4 voice and UC platform

AgileVOICE is delivered on Access4, an Australian channel-only voice and UC platform. Its carrier-grade, geo-redundant infrastructure supports more than 100,000 SMB users across Australia, and Agile IT designs, provisions and supports it as one accountable service.

UC Xpress

A per-line calling model. You pay for the number of simultaneous calls you need, with unlimited users across those lines, a cost-effective way to retire an ageing PABX without overpaying for seats that rarely make a call.

Unified communications

Calling, video meetings, messaging and presence in one place, across desktop and mobile apps, so the team stays connected and reachable from the office, from home, or on the road.

Carrier-grade reliability

Geo-redundant Australian infrastructure built for business continuity, with all-in-one provisioning so numbers, lines and features are managed cleanly rather than stitched together.

Which option fits depends on how your team works and what you are replacing , many handsets but lower call volumes often suit UC Xpress; teams that live in Microsoft 365 suit Teams calling. We work that out with you, then provision it as part of AgileMANAGED.

Access4 Australian channel-only voice and UCaaS platform

Carrier-grade Infrastructure built for business reliability

One partner Agile IT manages it within your environment

How it fits

Part of the managed environment

AgileVOICE is a service area within AgileMANAGED, planned alongside your connectivity, your Microsoft 365 environment and the way your team works , so voice decisions are made in context. Access4 provides the platform; Agile IT designs it, supports it and keeps it working.

See the AgileMANAGED platform →

Questions

AgileVOICE FAQs

Who is Access4?

Access4 is an Australian channel-only voice and UCaaS platform with carrier-grade infrastructure. They provide the underlying platform. Agile IT designs, provisions and supports the service for your business.

Can AgileVOICE work with Microsoft Teams?

Yes. AgileVOICE covers Microsoft Teams calling and unified communications, and integrates with your Microsoft 365 environment, so voice fits the tools your team already uses.

Do we have to be an AgileMANAGED client?

AgileVOICE is a service area within AgileMANAGED. The right way to structure voice for your business is something we work through in the discovery conversation.

What happens if there is a problem with the phones?

Contact Agile IT through our online form, or call us on 1300 859 910. We are the accountable partner for the service, which means you are not left coordinating between a phone vendor and an IT provider when something needs attention.

From AgileINSIGHTS

Business Phones That Work Wherever You Do, with AgileVOICE

Business communications, properly managed